E Commerce Product Rating Based On Customer Review Mining
There are many users who purchase products through E-commerce websites. Through online shopping many E-commerce enterprises were unable to know whether the customers are satisfied by the services provided by the firm. This boosts us to develop a system where various customers give reviews about the product and online shopping services, which in turn help the E-commerce enterprises and manufacturers to get customer opinion to improve service and merchandise through mining customer reviews. An algorithm could be used to track and manage customer reviews, through mining topics and sentiment orientation from online customer reviews. In this system user will view various products and can purchase products online. Customer gives review about the merchandise and online shopping services. Certain keywords mentioned in the customer review will be mined and will be matched with the keywords which are already exist in the database based on the comparison, system will rate the product and services provided by the enterprise. This system will use text mining algorithm in order to mine keywords. The System takes review of various users, based on the review, system will specify whether the products and services provided by the E-commerce enterprise is good, bad, or worst. We use a database of sentiment based keywords along with positivity or negativity weight in database and then based on these sentiment keywords mined in user review is ranked. This system is a web application where user will view various products and purchase products online and can give review about the merchandise and online shopping services. This system will help many E-commerce enterprises to improve or maintain their services based on the customer review as well as to improve the merchandise based on the customer review.
|IEEE Paper Year||2015|